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A programmer said the fix would take seven 12-hour days and cost more than $10,000. I went offshore and solved it in about 30 minutes. Years later, he accused me of “cheating.” The real story isn’t about programming—it’s about competence, integrity, and whether you’re working for the customer or the invoice.

Let me get this out of the way right up front so nobody accuses me of being a fanboy for the other side: I do not like Microsoft. I’ve spent decades dealing with their half-baked updates, UI whiplash, forced reboots,…